FAQs

Q. What does my Golf Air golf experience include?

A. At Golf Air, we like to think our guests should have all their needs catered for–that’s why our tours include all flights, transfers, green fees, all on-board meals, premium club hire (if required), buggies, accommodation.

Other as specified on individual tours.

Q. Will there be in-flight service?

A. Yes. All Golf Air experiences come with a private flight attendant who will be on-hand to serve in-flight drinks and refreshments.

Q. How many pilots will be on board?

A. All Golf Air flights are operated by two highly-experienced pilots.

Q. Can I bring my own golf clubs?

A. Yes, you may bring a full set of clubs on all “Airliner” and “Rock Star” tours and a travel (pencil) pack for the “Pocket Rocket”. All golf destinations have premium hire sets available for your use and this is included in the cost of your tour if required.

Q. What is my baggage allowance?

A. 15 kgs

Q. Do I have to separate my toiletries in a separate clear bag?

A. No, as you are on your own private aircraft, on a domestic flight there is no need to separate items. However, all normal restrictions apply to dangerous goods carriage as with any other flight in Australia.

Q. Where at Sydney do you depart?

A. Golf Air depart primarily from the main passenger terminal at Sydney Metro Airport (unless other specified)  

Q. Is there parking at Sydney Metro?

A. Yes, there is ample FREE unlimited parking available within 50m of the check-in at Sydney Metro.

Q. Where will I check my bag and clubs in?

A. Your bags and clubs can be checked in with your customer guest experience manager at the terminal. The next time you will see your bags will be in your room, and your clubs will be ready at the tee.

Q. Are there limitations on numbers that may book on each tour?

A. You may book as little as 1 (single room supplement applies) and as many as 48, (depending on the tour)

Q. What are your terms of service?

A. You can read our terms and conditions here. For more information on our terms of service, email us at reservations@golfair.com.au or call 1300744474.

Q. What is your privacy policy?

A. You can read our privacy policy here. For more information on privacy, data and more, email us at reservations@golfair.com.au or call 1300744474.

Q. What is your COVID-19 policy?

The overall health and safety of our guests and staff is extremely important to us. Prior to making a booking, the Customer acknowledges their fitness to travel and agreeing to comply with all health protocols as directed by GA staff during their journey. If the Customer is booking on behalf of a group of individuals, all members of the travelling party above 18 years of age must sign an acknowledgement. The Customer must not travel if they test positive for COVID-19 during the 14 days prior to departure; standard cancellation terms will apply. The customer agrees to supplying COVID related information and subjecting themselves to temperature checks, as required by GA staff and GA product and service providers during the course of the tour. The Customer must maintain adequate physical distancing and frequently wash or sanitize hands during their journey. Masks and hand sanitiser will be provided and may be required in vehicles, indoor spaces, and any outdoor spaces where physical distancing is not possible, and in accordance with local regulations. Non-compliance with these measures may result in the customer not being able to continue on the journey. The customer is liable for all costs associated with COVID non-compliance and any associated journey discontinuation. The Customer voluntarily assumes all risks and related expenses in the event that they or any member of their travelling party who require testing, quarantine or become infected with COVID-19.

For all new bookings made from 13 October 2020, if you can’t travel as a direct result of border closures or Government-imposed travel restrictions that directly impact your booking, GA will:

• allow you to change the dates of your tour,

• offer you a credit for another tour, or

• refund the full value of your tour, less any third-party costs that GA can’t recover (including from airlines and tour providers)

Golf Air will adhere to all Local, State and Federal rules as they apply at the time of the tour.